Workflow illustration · no client data shown
From a crowded inbox
to a clear next step.
An agent that reads, tags, and drafts support replies. Ambiguous requests go to Slack for a human to approve.
- The problem
- A crowded support inbox leaves the team sorting requests before it can respond.
- What we delivered
- An agent that reads and tags requests, drafts replies, and routes ambiguous cases to Slack.
- Where people stay involved
- The team approves uncertain replies rather than letting the agent guess.